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What the pkr99 Terms Actually Mean for Your Account

These terms set out what you agree to when you open and use a pkr99 account — covering everything from how your wallet deposits are processed via JazzCash, Easypaisa or Raast, to how we store your data and what happens if a dispute arises.

Pakistan-applicable termsJazzCash & Easypaisa payment rulesRaast withdrawal conditionsAccount data and retentionDispute and contact process
pkr99 What the pkr99 Terms Actually Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a query about how our terms apply to your account — whether that's a payment dispute involving your JazzCash wallet, a data access request or a question about eligibility in your region — our support team can direct you to the right process. Raise any legal matter through the channels below and we will respond in writing.

Live Chat Start a live chat session from your account dashboard for real-time answers on policy questions, payment disputes or account-level terms that affect your wallet.
Email Support Send detailed legal or data-related queries by email. Written requests — including data access and account closure — are handled through this channel with a written response.
Account Help Centre Our in-app help centre covers the most common policy topics, from Raast withdrawal conditions to how we retain your account information after a closure request.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at pkr99

We take our obligations around your personal data seriously. Your account information — including your verified phone number, payment method records and transaction history — is stored securely and never sold to third parties. Here is how we handle the key areas that matter most to your account.

Data Storage and Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial and legal obligations. You can request a copy at any time.

Cookies and Tracking

We use session and preference cookies to keep your account signed in across mobile and desktop. You can manage cookie preferences through your browser settings without losing account access.

Account Security Steps

Every login is protected by OTP verification sent to your registered mobile number. For withdrawal requests via Raast or Easypaisa, a secondary confirmation step is triggered before funds move.

Who to Contact for Data Requests

To request access to your stored data, correct inaccurate details or ask for account deletion, contact us through email support. We handle all data requests in writing and acknowledge within a reasonable timeframe.

Your Legal and Policy Questions Answered

These are the questions we get most often about how our terms work, what your rights are and how to act on them. If something is not covered here, contact us directly.

Access depends on whether online gaming is permitted under the law applicable in your region. We recommend checking your local legal position before creating an account on pkr99.

We retain your transaction history and identity records for the period required by applicable financial regulations. After that period, data is deleted. You can request a copy before or after closure.

Raise the dispute through live chat or email with your JazzCash or Easypaisa transaction reference. We match it against our payment audit trail and respond with a written outcome.

We post notice of any material change on the site. Where your contact details are verified, we also send a direct message to your registered account before the updated terms take effect.

Email our support team with your registered account details and a written data access request. We acknowledge all requests and provide the data in a readable format within a reasonable timeframe.

You can raise a formal written dispute via email. We review the account record and the relevant term and provide a written decision. If you remain unsatisfied, you may seek independent legal advice.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.